Enhanced Employer Fact-finding Entry for Delaware Unemployment Insurance Claims

Employers now have access to an enhanced “fact-finding” application when submitting information related to employees who have been separated from their employment or other non-separation issues such as severance pay or worker’s compensation. This interactive, user-friendly tool will expedite the resolution of separation- and eligibility-related issues by enabling you to enter employment-related details directly rather than wait on hold to speak with an agent or have any spoken comments misunderstood or incorrectly documented.

You will receive links to access the fact-finding questionnaire from UIClaims@delaware.gov with the subject line: ACTION REQUIRED: Unemployment Insurance Information Request. Please note that the links in this email are unique and you must use them to enter the requested information to resolve the claim issue.

To access the employer self-service portal, you must be registered on my.delaware.gov. If you are not registered, please go to https://my.delaware.gov and click the green REGISTER NOW button.

May 24, 2021

Employers Dealing with Suspected Fraud Scenarios

If you believe you have identified one of the fraud scenarios below, or any other, please email our Fraud Investigation team at BPC_Fraud_Unit@delaware.gov.

1) If you received documentation for a fraudulent UI claim such as a Division of UI Separation Notice and you believe this relates to a fraudulent claim, please complete the form and return it to BPC_Fraud_Unit@delaware.gov.

2) If one of your employees is experiencing a UI identity theft issue, please email BPC_Fraud_Unit@delaware.gov.

Be prepared to provide the following:

• The Employee’s Full Name
• The Employee’s Mailing Address
• Best contact phone number for you and for them.
• Last 4 digits of your social

Please be patient. We understand that this is a stressful circumstance for your employee. With the increased benefits filing, there has also been an increase in fraudulent claims. We are trying our best to understand each case we receive and investigate it fully, as well as protect their benefits and information, as well as the employer’s UI rate. Please do not send multiple emails or attempt to call or leave messages in addition to sending the email. Your report is being tracked and our team will do our best for you.

You can also recommend that your employee go to https://www.identitytheft.gov/UnemploymentInsurance for other steps to take.

Important Notice To Employers

Senate Bill 127 was signed into law by Governor Carney on July 17, 2019. View More

Senate Bill 128 was signed into law by Governor Carney on July 18, 2019. View More

Employer Contributions Operations Unit (ECO)

The Employer Contributions Operations (ECO) unit is the section within the Delaware Division of Unemployment that oversees and manages the unemployment trust fund and the employers who pay into the fund. Within ECO are specific the offices of Status and Charging, Accounts Management, Field and Collections. These Office work together to manage the unemployment trust fund and the employers that are required to pay unemployment tax assessments under Delaware’s Unemployment Act 19 Del.C. Chapter 33.

Status and Charging Office

The Status and Charging Office is responsible for determining if private businesses, government, and Federal entities are liable to pay unemployment tax in Delaware. The staff of Status and Charging unit performs the following duties:

-Determining if an employer must pay unemployment assessments in Delaware.

-Issuing an employer’s Delaware State Unemployment Insurance (SUI) Tax number

-Calculates and sets the Delaware tax rates for employers on a yearly basis.

-Completes employer name change requests

-Closes employer accounts.

-Performs employer tax rate reductions

If you have any questions on the services the Status and Charging Office performs, please call:

(302) 761-8482

If you are an employer appealing a tax rate change, please send mail your appeal to:

Delaware Division of Unemployment
ATTN: Status & Charging Unit, Supervisor
(Rate Review)
P.O. Box 9953
Wilmington, DE 19809-0953

Accounts Management Office

The Accounts Management Office is responsible for overseeing employer accounts and the unemployment trust fund. The staff of the Accounts Management Unit performs the following duties:

-Quarterly billings to employers

-Biannual Training Tax billing to employers

-Process employer unemployment tax payments

-Processes Training Tax payments

-Processes employer account credits and refunds

The mailing address for Delaware tax payments and competed UC-8/ UC-8A forms is:

Delaware Division of Unemployment Insurance
UC-8/ UC-8A/ Payments
P.O. BOX 5515
Binghamton, NY 13902

The mailing address for Delaware Training Tax payments is:

Delaware Division of Unemployment Insurance
Training Tax Payments
P.O. BOX 5514
Binghamton, NY 13902

If you have any questions on the services the Accounts Management Office performs, please call:

(302) 761-8482

Field Office

The Field Office conducts audits on businesses to ensure compliance with Delaware’s Unemployment Act and associated Delaware Statutes.

Collections Office

The Collections Unit attempts to work with employers who are monetarily or report delinquent with their Delaware unemployment tax assessments. The Collections Unit’s primary focus is to support an employer’s desire to comply with Delaware’s Unemployment Act 19 Del.C. Chapter 33 in the event the employer has fallen behind on unemployment tax assessments. Paths to compliance may include all or a few of the following:

-Liens

-Compromises

-Payment Agreements

-Full Payment on Assessments

Employer Handbook

In accordance with 20 CFR Part 603, wage information and other confidential unemployment insurance information may be requested and utilized for other governmental purposes, including, but not limited to, verification of an individual’s eligiblity under other government programs.

Employer Handbook

Unemployment Insurance Tax

The unemployment insurance tax you pay depends on the size of your taxable payroll and the rate of your tax. The taxable wage base, or the amount of “wages” for each covered employee on which unemployment insurance assessments must be paid, is determined by the Delaware legislature in accordance with a federally determined minimum. The taxable wage base in 2025 is $12,500.00. 

For more information on Unemployment Insurance please refer to the Employer’s Handbook.

Delaware Merit Rate Table

Type	2024*	2023	2022	2021	2020
New Employer Rate	1.2%	1.2%	1.8%	1.8%	1.8%
New Construction Rate	1.2%	1.2%	2.3%	2.3%	2.3%
Delinquent Rate	6.5%	6.5%	6.5%	6.5%	6.5%
Lowest Rate	0.1%	0.3%	0.3%	0.3%	0.3%
Highest Rate	5.4%	8.2%	8.2%	8.2%	8.2%
Wage Base	$10,500.00	$10,500.00	$14,500.00	$16,500.00	$16,500.00
State Experience	35	35	34	30	29

Online Employer Services Portal

To access the Online Employer Services Portal, click here.