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Employer Hub

What does this mean for me?

The LaborFirst employer portal is designed to streamline the management of some Department of Labor processes. Built from the ground up with employers in mind, we continue to collaborate with Delaware businesses to refine and enhance the Employer experience.

Go to the Portal

A gradient blue square with a white briefcase icon and the text "Employer" in all caps.

Enter Your LaborFirst Employer Portal

Click Here to access LaborFirst Employer Portal

Need an Account?
You’ll need a LaborFirst account to access the portal. If you haven’t created an account yet, click here to create account.

Employer Knowledge Base

Click + to expand

User Guides and PDFs

User Guides and PDFs

Video Walkthrough

Visit the Registration Page

Get Your State of Delaware Employer Sign in Credentials
(En Español)

Quick Reference Guide


Plan questionnaire

Video Walkthrough

User Guides and PDFs

Quick Reference Guide


User Management

(En Español)

Video Walkthrough

User Guides and PDFs

Quick Reference Guide


Manage TPA Access

(En Español)

Video Walkthrough

Quick Reference Guide


Filing an Appeal

(En Español)

Video Walkthrough

User Guides and PDFs

Quick Reference Guide


Filing a Waiver

(En Español)

Video Walkthrough

User Guides and PDFs

Quick Reference Guide


Making a Payment

(En Español)

Video Walkthrough

Quick Reference Guide


Employer – Review a Claim

User Guides and PDFs

User Guides and PDFs

Quick Reference Guide


Reclassifying and Declassifying Employees

(En Español)

Video Walkthrough

Video Walkthrough

User Guides and PDFs

Hours & Wage Reporting Templates

Amend a Wage Report Quick Reference Guide


Employer – Amend Wage Report

Amend a Wage Report Video Walkthrough

Employer and TPA FAQs

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Paid Family and Medical Leave

As of January 1, 2026, we are no longer using Security Questions as a verification method. If you were using a Security Question as your authentication process, you will need to choose another way to verify your identity. Options include: Okta Verify, Google Authenticator, or via a phone call or text.

The first time you access LaborFirst, you will be automatically directed to the setup process

TPAs and PEOs must register separately to be available to an employer in LaborFirst. If you do not see your TPA or PEO, please contact them

No, the employer is required to complete their initial business registration in LaborFirst

Yes. Once an employer completes their initial business registration, an authorized TPA can register the employer for Paid Leave

Yes. Once an employer has completed its initial business registration, an authorized TPA can apply for a private or self-insured plan during Paid Leave registration on behalf of your business.

If an employer is using the same policy, the approval will auto-renew for another year. If an employer is changing insurance providers or switching to the state plan, they will need to submit the request and the policy to PFML@delaware.gov no later than 12/1/26.

If an employer is using the same policy, the approval will auto-renew for another year. If an employer is changing insurance providers or switching to the state plan, they will need to submit the request and the policy to PFML@delaware.gov no later than 12/1/26.

Unemployment Insurance

LaborFirst Account & Registration

Yes. However, in order for the migration to work correctly, you will need to register for a LaborFirst account. 

Once you have a LaborFirst account and register for both PFML and UI, you will be able to see all your PFML and UI data in one place within LaborFirst. 

Billing & Payments

Yes.  

This .2% tax has continually been included in every Contributory Employer’s UI Tax Rate. We’ve now separated it out so it’s easier to see where your tax money goes.  

The first quarter’s bill was sent in August. Bills will be mailed to the address on file for the employer. 

Yes.

There is currently no timeframe to stop accepting paper returns & physical checks.   

The tax must be paid by check and sent to the lockbox. Write the check out to “Op & Tech Lockbox.” 

The mailing address for the lockbox is:  

Op & Tech Lockbox  
Training Tax Payments  
P.O. BOX 5514  
Binghamton, NY 13902  

If you have any questions on the services the Accounts Management Office performs, please call:  

(302) 761-8482

The credit amount will be displayed in the Employer portal. The credit will be automatically applied towards the next quarter’s assessment due. The employer will also see a Request Refund link if the credit amount passes a certain time duration and amount threshold. The employer will be notified if the credit is not utilized or refunded in a years’ time. The credits will not be automatically refunded but they will be automatically applied to future liabilities. Employer action is required if the credit is not being utilized. 

No.  

Employers may not use UI credit towards Op & Tech Tax. However, they can use it for their next UI quarter. 

Power of Attorney & Authorizations

DDOL intends to transfer client and TPA relationships into LaborFirst on behalf of employers and TPAs. For TPAs like Paychex that submit separate Tax and Benefits POAs (the Benefits POA carries Broker #14; the Tax POA does not), DDOL is still finalizing the approach. Details will be shared as they are confirmed. 

Yes. TPA authorizations are expected to be processed through the LaborFirst portal. Concerns about potential issues have been noted and are being tracked. 

This has not been decided yet.

Account Numbers & Transition

Yes.

Employer account numbers will change in LaborFirst. A welcome/conversion packet will be sent to employers. Legacy account numbers will remain traceable and translated to the new LaborFirst account number. 

DDOL is still determining the best way to provide TPAs and payroll providers visibility into which clients have been transitioned. A data file with both legacy and new LaborFirst account numbers is planned. Updates will be provided as this process is finalized. 

If the relationship data is confirmed as accurate, yes — DDOL would work to incorporate updated EIN information. 

Filing & Specifications

Yes.

Yes, you will be able to file for both PFML and UI with one report.  

All quarterly reporting files should have 7 digits. Any reference to 8 digits alludes to a leading 0 which will be an error when it comes to reports. Please review the new specifications documentation. 

Employee Name: Yes, UP1. 

Wage and Hours Worked: Yes, UP3. 

SSN: Yes. This requires both a DEL and ADD.

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