Yes, LaborFirst is the new Delaware Department of Labor platform using the Salesforce application
You will not have LaborFirst specific credentials. You will use your State of Delaware sign in credentials to access LaborFirst.
After creating your state sign-in credentials and signing into My Delaware, a tile will appear on your My Delaware dashboard
If you have state sign-in credentials, you can contact PFML@delaware.gov or the Help Desk at 302.761.8375
Clear your browser cache if you encounter slowness or loading issues while in LaborFirst. If problems persist, contact the Help Desk at 302.761.8375
It is recommended that you use the Chrome browser on a desktop or laptop to access LaborFirst
To print your screen while in LaborFirst, press CTRL+P. This will print the screen you are currently on in your browser.
To print documents included within notes and attachments, download the document as a PDF and then print it
Yes. Once an employer completes their initial business registration, an authorized TPA can register the employer for Paid Leave
Help text is available in LaborFirst as you are using the application. An icon will be present next to fields that have available help text. Instructional material can also be found here. For any further assistance, contact PFML@delaware.gov or the Help Desk at 302.761.8375
Questions About Obtaining State of Delaware Sign-In Credentials
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The State of Delaware takes seriously our role in protecting and securing the public’s information. To that end, the State has established policies and procedures for creating and validating your sign-in credentials
As of January 1, 2026, we are no longer using Security Questions as a verification method. If you were using a Security Question as your authentication process, you will need to choose another way to verify your identity. Options include: Okta Verify, Google Authenticator, or via a phone call or text.
The first time you access LaborFirst, you will be automatically directed to the setup process
TPAs and PEOs must register separately to be available to an employer in LaborFirst. If you do not see your TPA or PEO, please contact them
No, the employer is required to complete their initial business registration in LaborFirst
Yes. Once an employer completes their initial business registration, an authorized TPA can register the employer for Paid Leave
Yes. Once an employer has completed its initial business registration, an authorized TPA can apply for a private or self-insured plan during Paid Leave registration on behalf of your business
Unemployment Insurance
Yes. The first quarter’s bill is anticipated to go out in August. Bills will be mailed to the address on file for the employer.
Yes. Options similar to PFML will be available — not just for UI, but also for Training and Op & Tech taxes.
Yes.
Yes, through the lockbox.
DDOL intends to transfer client and TPA relationships into LaborFirst on behalf of employers and TPAs. For TPAs like Paychex that submit separate Tax and Benefits POAs (the Benefits POA carries Broker #14; the Tax POA does not), DDOL is still finalizing the approach. Details will be shared as they are confirmed.
Yes. TPA authorizations are expected to be processed through the LaborFirst portal. Concerns about potential issues have been noted and are being tracked. Contact James for the document submitted by Kyle Lawrence with recommendations.
Yes. Employer account numbers will change in LaborFirst. A welcome/conversion packet will be sent to employers. Legacy account numbers will remain traceable and translated to the new LaborFirst account number.
DDOL is still determining the best way to provide TPAs and payroll providers visibility into which clients have been transitioned. A data file with both legacy and new LaborFirst account numbers is planned. Updates will be provided as this process is finalized.
If the relationship data is confirmed as accurate, yes — DDOL would work to incorporate updated EIN information.
Yes, you will be able to file for both PFML and UI with one report.
Yes. However, in order for the migration to work correctly, you will need to register for a LaborFirst account.
Once you have a LaborFirst account and register for both PFML and UI, you will be able to see all your PFML and UI data in one place within LaborFirst.
Claimant Questions
After you log into LaborFirst, click File Paid Family Medical Leave Claim and the system will guide you though the process. If you need additional help, review the guides found on the LaborFirst Claimant Hub.
Mobile browsers are not supported at this time, so if you are trying to file via a phone or other mobile device, you might not be able to finish filing your claim.
Please submit your claim from a desktop or laptop computer. If you do not have access to a desktop or a laptop, you can visit any of our office locations.
You can choose to receive benefits via a debit card (which we will mail to you), or direct deposit to your bank account.
Delaware Paid Leave offers paid leave to employees who have been employed for at least 12 months and have worked at least 1,250 hours in the most recent 12 months with a single employer. If leave is approved, an employee will get up to 80% of their wages (up to $900 per week).
Medical Leave (your own serious health condition) Family Caregiver Leave (care for parent, spouse, or child) Parental Leave (bonding with newborn, adopted, or foster child) Qualified Exigency Leave (military deployment-related needs)
It depends if your bank is “In-network.” “In-network” refers to the U.S. Bank or MoneyPass® or Allpoint®ATM networks. Locations can be found at usbank.com/locations or moneypass.com. The most up-to-date information about the prepaid debit card can be found at this link: Prepaid Card Disclosure.
The most up-to-date information about the prepaid debit card can be found at this link: Prepaid Card Disclosure.
You can request a claim review by logging into LaborFirst, reviewing your clam details, and clicking Request Claim Review in the upper right corner of the screen.
Delaware Department of Labor
