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The purpose of the vendor quality assurance review is to ensure that vocational rehabilitation services purchased from community rehabilitation providers (vendors) meet appropriate standards on an annual basis.
A. Goals and Outcomes
Each rehabilitation service provider (vendor) has a purchase of service agreement with DVR outlining standards and objectives. Quality services often lead to quality outcomes, which in the eyes of DVR consists of competitive job placements for consumers with disabilities in which the individual is satisfied with the job they are working in.
B. Customer Satisfaction
This is the highest measure of quality for contracted services through community rehabilitation programs (vendors) and is a shared priority of DVR and the State Rehabilitation Council.
C. Counselor Satisfaction
DVR counselors work on a direct basis with community rehabilitation programs (vendors) and our customers to ensure the highest degree of quality of services for the agency as well as the customers being served.
Each year, DVR reviews job development, placement and retention, in addition to supported employment services as the core of the Quality Assurance Review process. Two additional contracted services may be reviewed at this time based on the consensus of DVR leadership and DVR’s stakeholders. Reviews are conducted by the DVR program specialist for vendor services. The quality assurance process is conducted between October and April of each fiscal year, evaluating data and services from the previous DVR fiscal year.