Delaware Department of Labor Logo

Delaware Department of Labor

Vendor Quality Reviews

The purpose of the vendor quality assurance review is to ensure that vocational rehabilitation services purchased from community rehabilitation providers (vendors) meet appropriate standards on an annual basis.

A document being reviewed

Quality Standards

A. Goals and Outcomes

Each rehabilitation service provider (vendor) has a purchase of service agreement with DVR outlining standards and objectives. Quality services often lead to quality outcomes, which in the eyes of DVR consists of competitive job placements for consumers with disabilities in which the individual is satisfied with the job they are working in.

B. Customer Satisfaction

This is the highest measure of quality for contracted services through community rehabilitation programs (vendors) and is a shared priority of DVR and the State Rehabilitation Council.

C. Counselor Satisfaction

DVR counselors work on a direct basis with community rehabilitation programs (vendors) and our customers to ensure the highest degree of quality of services for the agency as well as the customers being served.

Quality Review Process

Each year, DVR reviews job development, placement and retention, in addition to supported employment services as the core of the Quality Assurance Review process. Two additional contracted services may be reviewed at this time based on the consensus of DVR leadership and DVR’s stakeholders. Reviews are conducted by the DVR program specialist for vendor services. The quality assurance process is conducted between October and April of each fiscal year, evaluating data and services from the previous DVR fiscal year.

Related Topics:  ,